PlayFrank is a slots site that puts the player at the core of its offering. Living by its CARE mantra—Customers Are Really Everything—PlayFrank has players at the heart of the action. With a great collection of slots from world-leading slots developers, plus a progressive attitude to promotions and bonuses, this brand continues to build on its reputation as a top-tier slot site.Visit Playfrank
Founded in 2014, PlayFrank is a slot site that lets its customer service do the talking. Responsive live chat support, great welcome bonuses, promotions and daily challenges, and of course, some incredible slots games puts PlayFrank up there with some of the most widely recommended slots sites in the UK.
With a little over 1,500 games, PlayFrank is a lot more compact than some of the bigger slots sites, but don’t let that put you off. The selection of games on offer here come from a broad sweep of some of the industry’s most respected developers, including the likes of NetEnt, Pragmatic Play, NYX Interactive and Evolution Gaming.
With a decent welcome offer for new players setting up their first account, PlayFrank very obviously puts the interests of customers first. The wagering requirements are typically around 35x bonus, and there’s usually a full 21 days to meet the threshold.
The fun design and layout are simplistic and welcoming for all players, and with T&Cs, banking and customer service that feel friendly at every turn, PlayFrank has a lot to offer by way of distinction from other slot sites out there.
Here's a glimpse at Playfrank's best online slots. They've all been reviewed and rated by us based on a number of key factors. Simply tap on a game to find out more, or, grab one of our exclusive Playfrank bonuses and head over there now to browse their full list of games.
As with any slot site, the main attraction at PlayFrank is and will always be the games. A slot site is only ever as good as the slots it has on offer, and in this respect, PlayFrank compares favourably to many of its competitors.
You won’t find as many slots here as with other sites—around 1500—but the slots that are available are high quality and drawn from a ‘who’s who’ of some of the best developers in the business.
As soon as you land on the PlayFrank site, you’re presented with game tabs, helping you navigate your way through the slot catalogue. It’s clear that they put slots first, with Featured Games, New slots, Jackpot slots and Game Show themed slots all available to select as filters at the touch of a button.
The Featured Games are present at the top of the screen by default, showing a revolving lineup of some well-known slots. Look out for the likes of Starburst, Rich Wilde and the Book of Dead, Big Bass Bonanza and loads more, all right there, front and centre for you to play in just a couple of clicks.
There are 24 Jackpot slots you can access from the Jackpot tab, coming from a combination of developers—namely Blueprint, iSoftBet and NetEnt. These are the progressive slots where some of the biggest wins are to be found if luck happens to be on your side.
There are never any guarantees in life, but with a decent enough selection of these jackpot games to choose from, you’ll never feel too far from the big-money action.
From a usability point of view, it’s fair to say that PlayFrank is on the easy side. You’ll never struggle to find the games you’re looking for, and provided you’re content with the number and selection of games on offer, the site itself is amongst the most usable you’ll find.
As far as other games are concerned, you’ll find these under the Game Shows tab—a little confusing as not all are game shows. Here, you can access live gaming versions of baccarat, poker, Sic Bo and more.
There’s a surprising lack of roulette and blackjack, which don’t seem to be available anywhere on the PlayFrank site. While this won’t be too much of a disappointment to slots purists, it’s a shame that these should be omitted altogether.
On the whole, the games and software providers at PlayFrank are enough for serious slots players to find their entertainment. Could the selection be larger? Sure. Could PlayFrank benefit from rounding out its offer and adding a few more casino games to the mix? Definitely. But for most players, and especially beginners, what it lacks in a huge game selection is more than made up for in the quality of the games on offer.
PlayFrank runs a series of regular promotions for its players, alongside tournaments, giveaways and other bonuses. Exciting promotions are available every day for players under the Promotions tab.
For example, every Friday, players can pick up an extra 25% on their first deposit of the day, which must be used the same day on any qualifying games. These promos tend to change fairly frequently, so always be on the lookout for the latest deals.
As with all slot site promotions and rewards, there are terms and conditions that apply here. These are all available by clicking on the specific promotion you’re interested in
While individual promotions will vary, our research points to the terms and conditions of PlayFrank bonuses being at the fairer end of the spectrum. You won’t find any hidden surprises here.
Wagering requirements are typically 35x and there’s usually anywhere from 7-21 days to make use of any bonuses you pick up.
As you spend more time at the site, you’ll begin to climb the VIP ranks and this grants you access to daily challenges that could land you all kinds of rewards including free spins and cash payouts. These challenges change every day so keep heading back to your player account to stay up-to-date.
Mobile users are also well catered to, with a collection of strong apps for both iOS and Android users providing a native experience for smartphone or tablet play. The user interface on mobile feels similar to the experience on desktop, both visually and from a user perspective, so it’s an almost seamless transition from one to the other if you want to play on the go.
It’s unlikely you’ll experience any problems with the software, no matter how you’re choosing to play at PlayFrank. There’s nothing here that would let the side down in terms of quality. And with regular software audits, not to mention the oversight of the UKGC licence, players can be confident in the fairness of the gameplay here too.
Banking is relatively straightforward at PlayFrank, with a range of deposit methods to suit your preferences. Visa, Mastercard, Bank Transfer and PayPal are all available, which will provide easy options for the majority of players topping up their PlayFrank account. There’s also coverage for paysafecard, Skrill, AstroPay and Trustly, giving a fully rounded selection on the deposit side. There's a minimum £10 deposit, which is in keeping with the majority of UK slot sites.
Note that while all deposits are reflected instantly on your account, the same cannot be said for withdrawals. It’s fairly common for withdrawals to take a bit longer at slots sites, with processing time required ahead of withdrawals to ensure they comply with site T&Cs, and to comply with licensing terms set out by the regulator.
The length of withdrawal processing time varies by operator, and should always be factored in as an additional delay alongside the payment times—in the case of PlayFrank, you’re looking at a processing time of up to 48 hours, regardless of the payment method.
This feels a little sluggish, and there is definitely room for speeding things up—especially when you consider that withdrawals to Visa, Mastercard or Bank Transfer can take up to 6 business days. Even PayPal and Skrill, the quickest of the withdrawal options, clock in at 2 business days after processing time. While not a million miles away from normal, this is definitely towards the slower end and is something to be aware of when it comes time to withdraw your winnings. The minimum withdrawal threshold here is £10.
PlayFrank is licensed and regulated in the UK by the Gambling Commission, widely regarded as one of the most robust gambling regulators anywhere in the world. Slot site operators who are licensed to do business in the UK need to adhere to strict terms of compliance to retain their licences and avoid fines and other enforcement action.
PlayFrank is also separately licensed by the gaming authorities in Malta, which covers its service for players outside of the UK. This further confirms that PlayFrank is a slots site which can be legitimately trusted.
Dealing with regulators on multiple frontiers since 2014 shows that this brand knows what it’s about, and this should build confidence in PlayFrank as a slot site you know you can trust.
Some slot sites pay lip service to helping and supporting their customers whereas PlayFrank actually walks the walk. Customer support is available almost around the clock by live chat, 7 days a week from 8am to 1am CET. While it's not quite full 24-hour coverage, live chat is still there during the vast majority of prime playing hours, and you’ll find the team to be helpful and knowledgeable if and when you do need their help.
There’s also the option to email or call the support team if needs be—simply click on the Contact Us button, and you’ll be presented with a list of your options for getting in touch. Live chat is of course the easiest solution, but even by email, you can expect your requests to be answered promptly.
Before you even attempt to reach out with problems, check the FAQs section. A quick search here can reveal answers to many common queries, so you can get to the bottom of virtually any issue before you need to actually deal with a support agent at all.